There is currently a 48 lead time on the team getting back to you, please write to us at email@example.com with your enquiry.
Is your packaging recyclable?
The box, wood wool and ice cells are all fully recyclable. However, it depends on your local authority as to whether they accept the Polystyrene boxes. Many of our customers have become quite creative with their boxes and have used them for many things including cool boxes, storage or planters. We are constantly reviewing our packaging as our business grows, to make it easier for our customers to recycle – a plastic-free future is what we’re aiming for. We’ll keep our customers updated as this develops.
I have a gift card/promotions code but it is not working
If you are trying to enter a gift code and it doesn’t work, we recommend, as a first port of call, that you refresh the web page. If this still doesn’t work, then please do contact firstname.lastname@example.org in & we will be happy to help.
How long will my order take to arrive?
WE CURRENTLY ONLY OFFER DELIVERY TO A 5 MILE RADIUS OF YOUR DELIVERY LOCATION AND LOCAL PICKUP. We will be looking to delivery nationally shortly. All orders will be ready/delivered within 48 hours of ordering.
How do you deliver?
We currently use our own delivery drivers. Your delivery will arrive in an insulated box, does not have to be signed for and will keep cool for up to 72 hours unopened. During the ordering process you will be asked to provide delivery instructions for the driver to deliver your order to should you not be home to accept it.